Last updated: 7 October 2026.
Australian Lights is operated by Soares & Dunnes Commerce, Elizabeth Anscombestraat 541, 1062 LE Amsterdam, Netherlands. Contact us through our contact form or call +31 6 46380333. This is our business address; please request return instructions before sending an item.
Information we collect
When you browse, order or contact us, we may collect your name, contact details, billing and delivery addresses, order information, correspondence, device details and information about your use of the store. Payments are processed by payment providers; please do not send card details through our contact form.
How we use information
We use information to process and deliver orders, provide customer service, manage returns, prevent fraud, maintain business records and operate and improve the store. Marketing messages are subject to your preferences and applicable consent requirements. You can unsubscribe using the link in a marketing email.
Service providers and overseas processing
The store is hosted by Shopify. We share information needed for a service with providers such as Shopify, payment processors, fulfilment and delivery partners. We may also disclose information where required by law. Our business is based in the Netherlands, and providers may process information outside Australia. Shopify explains its processing at Shopify Privacy.
Cookies
The store uses cookies and similar technology for functions such as the shopping cart, security and preference storage. Other uses depend on the services enabled and your consent choices. You can manage cookies through your browser and any privacy controls displayed by the store; disabling essential cookies may affect shopping features.
Retention and your choices
We retain information for order support, business record requirements and other legitimate purposes, and take reasonable steps to protect it. Contact us to request access, correction or deletion, or to ask about your privacy rights. Some records may need to be retained for legal obligations.
Privacy complaints
Use our contact form with the subject “Privacy” to raise a concern. We will review it and respond. You can also contact the relevant privacy authority, including the Office of the Australian Information Commissioner where applicable.