Delivery to Australia
We deliver to Australian addresses supported at checkout. Available delivery services and shipping charges are displayed before you pay. Please check your delivery address carefully, including your postcode and any unit number.
Delivery estimates
Delivery timing varies by product and destination. Contact us before ordering if you need an estimate for your address or have a specific installation date. Any estimate supplied is an estimate rather than a guaranteed arrival date. Orders may arrive in separate parcels.
Tracking and delays
When tracking is available, we send the details using the contact information on your order. If tracking stops updating or an order is delayed, contact us with your order number so we can investigate with the delivery partner.
Order changes and cancellations
Contact us as soon as possible to request a cancellation or address change. We will help where the order has not yet been processed or dispatched. If it has already shipped, our returns policy applies without limiting your statutory rights.
Damaged or missing deliveries
Please report a damaged, incorrect or missing delivery to us so we can investigate and arrange an appropriate remedy. Keep the packaging and photographs where practical. A delay in reporting does not remove your consumer rights.
Australian Lights is operated by Soares & Dunnes Commerce, Elizabeth Anscombestraat 541, 1062 LE Amsterdam, Netherlands. Contact us through our contact form or call +31 6 46380333. This is our business address; please request return instructions before sending an item.