Change-of-mind returns
You can request a change-of-mind return within 14 business days of receiving your order. Items must be unused, uninstalled and in their original packaging with all included parts. Please provide your order number or other proof of purchase. Personalised or made-to-order items are excluded from change-of-mind returns where stated before purchase.
How to return an item
Contact us before returning your order. We will provide the correct return address and instructions. For change-of-mind returns, you pay the return shipping cost. We do not charge a restocking fee. Keep your tracking receipt. For a complete room set, return all three pieces together for a change-of-mind refund.
Faulty, damaged or incorrect items
Contact us with your order details and, where practical, photographs of the issue. We cover reasonable return costs where goods fail to meet consumer guarantees. You do not need original packaging to exercise your statutory rights.
Refunds
Once an eligible return has been received and checked, we aim to process the refund within 7 business days to your original payment method. Your payment provider may take additional time to display it. Refunds reflect the amount actually paid, including any set saving.
Australian consumer rights
Nothing in this policy excludes your rights under Australian Consumer Law. If a product has a major failure, you may choose a refund or replacement. Other failures will be remedied as required by law. These rights also apply to sale items and are not limited by our change-of-mind return window.
Australian Lights is operated by Soares & Dunnes Commerce, Elizabeth Anscombestraat 541, 1062 LE Amsterdam, Netherlands. Contact us through our contact form or call +31 6 46380333. This is our business address; please request return instructions before sending an item.